Clients are responsible for all rental items from the time of delivery or pickup until the items are returned to and accepted by Pop Up Pretty. Rentals should be kept in a safe, secure, and weather-protected location when not in use.

Yes. A damage waiver equal to 10% of the rental amount is automatically added to rental orders. The waiver covers qualifying accidental damage resulting from normal use. It does not cover theft, missing items, negligence, misuse, intentional damage, weather-related damage, stains, burns, wax, glitter, smoke exposure, or improper handling.

Clients are responsible for replacement costs, repair fees, cleaning fees, and loss due to damage, theft, missing items, misuse, weather exposure, or improper handling beyond normal wear and tear.

All rental items should be cleaned of food, decorations, and personal belongings and returned in the same condition received, excluding normal wear and tear. Rentals should be broken down, stacked, and placed in the same location and arrangement in which they were originally delivered unless teardown services were purchased. All rentals, totes, containers, and accessories must be accessible and ready for pickup by the scheduled time.

Linens should be placed in the provided laundry bags after use and should not be packed while damp. Clients should not wash linens themselves. Mildew, burns, wax, glitter, tears, permanent stains, or excessive damage may result in an extra cleaning fee or replacement charges.

No. Staples, nails, tacks, tape, adhesives, or similar materials should not be used on rental items, including backdrops, furniture, props, or décor pieces.

No. Rental items may not be transported to another venue or location.

Additional cleaning or replacement fees may apply for excessive dirt, stains, food residue, wax, glitter, mildew, smoke damage, or other conditions beyond normal wear and tear.