We are based in Nicholasville, Kentucky at 535 Brannon Road, Suite 100, just outside of Lexington.

Our standard delivery area includes a 20-mile radius, with extended delivery available for $2 per mile beyond that. We proudly serve Lexington, Nicholasville, and surrounding Central Kentucky communities.

Yes. A $200 minimum applies to all delivery orders. Our standard delivery area includes the first 20 miles from our warehouse in Nicholasville. Beyond that, mileage is $2 per mile (round trip).

Deliveries are available Monday–Friday between 8 AM and 5 PM, with weekend or after-hours delivery available for an added fee. Unless setup is included, items will be delivered to the nearest accessible entrance and must be packed and ready in the same location for pickup.

Some items, due to their weight or complexity, require professional setup by our team. In those cases, a setup and delivery fee will automatically be added to your order.

For all other rentals, setup service is available upon request for an additional fee. Please note: if extra labor is needed — such as carrying items upstairs, over long distances, or retrieving unprepared items — an additional fee of $25 per person, per hour (1-hour minimum) will apply.

A 50% non-refundable retainer is required to secure your rental and event date. Once your retainer is received, we begin purchasing supplies, building your event team, and preparing everything needed for your special day. The remaining balance is due 7 days before the delivery date.

Yes — order changes can be made up to 10 days before your event, based on availability. While we can’t guarantee all changes, we’ll do our best to accommodate them.

We understand that unforeseen circumstances may arise. If the Client needs to cancel or reschedule, we ask that you notify us as soon as possible. Subject to availability, Pop Up Pretty LLC may accommodate a one-time reschedule within 12 months of the original event date.

Pop Up Pretty LLC charges a 10% damage waiver of the rental subtotal, which covers minor accidental damage and standard wear and tear to rental items. The Damage Waiver does not cover missing items, theft, misuse, gross negligence, weather-related damage, or damage caused by third parties.

Client assumes full financial responsibility for any damage, loss, or theft of rental items while in their possession.

Linens should be shaken free of food and debris, but do not launder them — we’ll take care of cleaning. All other items must be returned in the condition they were delivered.

Absolutely. If you’ve seen something you love — even if it’s not on our website — send us a photo. We specialize in custom builds and designs, and we’d love to make it happen!

Yes, we offer Planning & Design services! Whether you need help with layout ideas, color pairings, or full styling support, we’re here to help. Email us a photo and your event details to get started. Click here for more info!