We’re located at 535 Brannon Rd, Suite 100, Nicholasville, KY. Showroom visits are by appointment only — just reach out to schedule a time.

We serve Nicholasville, Lexington, and the surrounding Central Kentucky counties. We’re happy to travel outside this area for larger events — just ask!

Absolutely. If you’ve seen something you love — even if it’s not on our website — send us a photo. We specialize in custom builds and designs, and we’d love to make it happen!

A 50% non-refundable retainer is required to secure your rental and event date. Once your retainer is received, we begin purchasing supplies, building your event team, and preparing everything needed for your special day. The remaining balance is due 7 days before the delivery date.

Yes — order changes can be made up to 10 days before your event, based on availability. While we can’t guarantee all changes, we’ll do our best to accommodate them.

We understand that unforeseen circumstances may arise. If the Client needs to cancel or reschedule, we ask that you notify us as soon as possible. Subject to availability, Pop Up Pretty LLC may accommodate a one-time reschedule within 12 months of the original event date.

Pop Up Pretty LLC charges a 10% damage waiver of the rental subtotal, which covers minor accidental damage and standard wear and tear to rental items. The Damage Waiver does not cover missing items, theft, misuse, gross negligence, weather-related damage, or damage caused by third parties.

Client assumes full financial responsibility for any damage, loss, or theft of rental items while in their possession.

Deliveries are made Monday–Friday between 8 AM and 5 PM. Weekend or after-hours delivery may be available for an added fee. A $200 minimum is required for delivery orders.

Unless setup is included, items will be delivered to the nearest accessible entrance and must be packed and ready in the same location for pickup. If extra labor is required — such as carrying items up stairs, over long distances, or retrieving unprepared items — an additional fee of $25 per person, per hour (1-hour minimum) will apply.

Monday–Thursday pickups are a 24 hour rental. Items picked up on Friday must be returned by 10 AM the following Monday, unless otherwise noted.

You are responsible for all items from the time they are picked up or delivered until they are returned or collected in good condition. Late returns may incur additional charges.

Yes! Setup is available for an additional fee and can be included in your quote. This includes backdrops, balloon designs, tablescapes, and more.

Yes, we offer Planning & Design services! Whether you need help with layout ideas, color pairings, or full styling support, we’re here to help. Email us a photo and your event details to get started. Click here for more info!

Linens should be shaken free of food and debris, but do not launder them — we’ll take care of cleaning. All other items must be returned in the condition they were delivered.